It is vital that we identify the OpsVeda champion early in the process as this person will be the liaison between the customer and OpsVeda. This champion is a person from the customer’s organization and will likely be the “super user” of the OpsVeda system post implementation. This champion knows the business from start to finish and has a good relationship with several key departments within the customer organization. They are familiar with, and accustomed to, reporting fields and KPIs of the customer so that once the system is launched with the customer data, they can start refining it to derive greater value for the customer. They will also be the key JUNI configurator.